1. Exchange Eligibility: Jewellery purchased from Naidu Jewellers can be exchanged provided the product is in its original condition and the original invoice is presented.
2. Damaged Products: Exchanges are not permitted if the product is damaged or if stones are missing.
3. Exchange Period: Exchanges can be made within 7 days of purchase for the full amount paid, provided the jewellery is unused and undamaged.
4. Deduction of Charges: Value Addition (VA) and making charges will be deducted from the amount paid, and the remaining value will be adjusted as follows:
- Gold (Net Weight): At the prevailing market price
- Diamonds: 100% of value
- Un-Cut Diamonds: 85% of value
- Precious Stones: 85% of value
- Kundan: 80% of value after deducting making and VA charges
- Victorian: 70% of value after deducting making and VA charges
- Platinum: 70% of the value after deducting making and VA charges
- Pearls: Pearls can be exchanged for pearls within 3 months
5. No Cash Refunds: No cash refunds will be provided. Customers must select another product for the full value of the item being exchanged.
6. Exclusions: No exchange or refund is available for semi-precious stones, cubic zirconium, birthstones, beads, and silver alloy-studded products.
7. Policy Changes: Naidu Jewellers reserves the right to modify this exchange procedure at any time without prior notice.